Standard delivery within the ITALY is generally free of charge. The delivery generally takes 3 to 4 working days to arrive in Europe and 7 days for the rest of the World
Please note that orders placed at the weekend or bank holidays will be processed on the first working day that follows.
If you are not at home when the delivery agent rings, a delivery card will inform you of the delivery attempt and your parcel will be left at a FEDEX Access Point near you. You can pick up the parcel within the next 10 days or arrange a new delivery date with FEDEX, before it is returned to us. If you like, you can even collect your parcel from theFEDEX Access Point on the same day.
We offer the following payment methods to ensure that shopping at the MAX MARTINI Online Store is both secure and convenient:
• American Express
• PayPal We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially
Take your time and try the articles on comfortably at home and in combination with your favourite pieces. Should you not like a particular item or if it doesn’t fit, you have the right to revoke this contract without reason for a period of 30 days, 14 days longer than the legally stipulated period. The cooling-off period is 30 days from the day on which you (or a third party nominated by you, other than the carrier) took possession of the goods.
If you would like to return a single item or your complete order, you can send it back to us free of charge as follows:
- 1. We are always glad to receive your feedback and use your reason for the return to improve our services. With this in mind, we request you to complete the returns form enclosed with your order.
- 2. Place the item and the returns form into the shipping box.
- 3. Please attach the returns label to your parcel where it can be clearly seen. If you don’t have the label handy, our Customer Care will be happy to assist you.
- 4. Drop the package off at a FEDEX near you.
Please return the package to:
Max Martini SRL
Via Ludovico di Breme 77
20156 Milano, Italy
It is helpful to keep the original return shipment slip until you have received confirmation of our receipt of your return shipment for possible enquiries or in the event of the package getting lost.
It can take several days for your return shipment to be received and checked by our staff at our warehouse in Italy. You will receive an email notification once we have processed your return shipment. The time taken for the refund to arrive in your bank/credit card account can vary and depends upon the speed of your bank's processing procedures.