Start your return

Select the correct return portal based on the country from which you are making the return.

Italy:
START YOUR RETURN – ITALY

European Union – excluding Italy:
START YOUR RETURN – EUROPE

United Kingdom:
START YOUR RETURN – UNITED KINGDOM

Return period

You can request a return within 14 days from the delivery date of your order.

Once the return is requested, the package must be delivered to the courier or at the indicated collection point within 5 working days.

Return requests made beyond the 14-day period may not be accepted.

Return Conditions

We reserve the right to refuse the return or reduce the refund amount if an item is returned worn, damaged, used, altered, or in conditions that prevent its resale.

Return Cost

For returns from Italy and other European Union countries, a return cost of €25.

For returns from the United Kingdom, a return cost of £20.

The return cost covers the expenses associated with the return process, including transportation, logistics management, quality control, and restocking of the item.

No separate payment is required. The applicable amount (€25 for Italy and the European Union or £20 for the United Kingdom) will be automatically deducted from the refund.

Refunds

Once the return is received and checked at our logistics center, we will proceed with the refund to the payment method used for the purchase.

The return cost of €25 will be deducted from the refund for orders coming from Italy and the European Union, or £20 for orders coming from the United Kingdom.

Once the refund is processed, it may take about 3–10 business days for the amount to be available in your account, depending on the bank or payment method provider.

Exchanges

We do not perform size or item exchanges. If you wish for a different size or item, you will need to return the purchased item following the normal return procedure. Once the return is received and verified, we will proceed with the corresponding refund according to the terms outlined in our Return Policy.

In the meantime, you can place a new order directly on our site in the desired size or item, without having to wait for the refund process.

Incorrect or defective items

If you have received an incorrect or defective item, do not initiate a standard paid return procedure before contacting our Customer Service.

We ask you to provide the order number, describe the issue, and, if necessary, attach photographs of the item.

If the error is attributable to Max Martini Milano, the customer will not have to bear the related return cost.

Important

Always use the official portal indicated above based on the country from which you are making the return.

Returns sent independently without following the authorized return procedure may not be accepted, and any additional shipping costs incurred will not be refunded.

For any assistance regarding your return, please contact:

support@maxmartini.net